Returns & Refunds
30-day returns. Free returns on eligible items. No restocking fee. If you are not happy with your order, you can return eligible items within 30 days of delivery. Made-to-measure, personalised or clearly customised items may have limited cancellation and return rights unless faulty — see our Return & Refund Policy and Terms of Service.
How long do I have to return an item?
You have 30 days from the date your order is delivered to request a return. This is in addition to, and does not reduce, your 14-day right to cancel under the Consumer Contracts Regulations.
Do I pay for return shipping?
No. Return shipping is free on eligible returns. Once your return is approved we will send a prepaid return label or, for larger furniture and fragile lighting, arrange a collection.
What condition must items be in?
- Unused and undamaged, in the same condition you received it
- In its original packaging where possible
- Complete with all parts, fittings and documentation
Lighting that has been wired in or installed, and items that have been altered or damaged after delivery, cannot be accepted unless faulty.
How do I start a return?
Email sales@aracointeriors.com with your name, order number, the item you wish to return and the reason. Please wait for return approval before sending anything back.
When will I be refunded?
Refunds are issued to your original payment method within 14 days of us receiving the returned goods. Your bank or card provider may take a few extra days to show the funds.
Faulty, damaged or incorrect items
Please inspect your order on arrival. If anything is faulty, damaged or incorrect, email sales@aracointeriors.com with your order number and photographs and we will arrange a repair, replacement, collection or refund.
Exchanges
To exchange an item, contact us and we will arrange it subject to availability. Often the quickest route is to return the original and place a new order.
Full terms: Return & Refund Policy. Your statutory rights are not affected.