Return & Refund Policy

At Araco Interiors, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery.

Return Rules Summary

Returns accepted for 30 days
Free return shipping
No restocking fee
No final sale items

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and undamaged

• In its original packaging where possible

• Complete with all accessories, parts, manuals and documentation

We reserve the right to refuse a return where an item has been used, damaged, altered, installed, assembled incorrectly, or returned incomplete.

Free Return Shipping

We offer free return shipping for eligible returns.

Once your return request has been approved, we will provide return instructions and, where applicable, a prepaid return label or arrange a suitable collection method.

Please do not send items back without first contacting us and receiving return approval.

No Restocking Fee

We do not charge any restocking fees for eligible returned items.

No Final Sale Items

We do not offer final sale items. All eligible products may be returned in accordance with this policy and your statutory rights.

How to Start a Return

To request a return, please contact us at:

Email: support@aracointeriors.com

Please include:

• Your full name

• Order number

• Item you wish to return

• Reason for return

• Photographs of the item and packaging, where applicable

We will review your request and provide the next steps.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Refunds are usually processed within 14 days of us receiving the returned goods.

Please note that your bank, card provider or payment provider may take additional time to make the funds available in your account.

Delivery Charges

Where applicable, standard outbound delivery charges will be refunded in line with your statutory rights.

If you selected an enhanced or premium delivery service, we may only refund the equivalent standard delivery cost.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at support@aracointeriors.com with your order number and photographs of the item, packaging and any damage.

We will arrange a suitable resolution, which may include a replacement, repair, collection or refund.

Large, Fragile or Furniture Items

For larger, fragile or furniture items, we may arrange a collection rather than issuing a standard return label.

Items must be suitably protected and returned in safe packaging. Where possible, please retain the original packaging until you are satisfied with your order.

Exchanges

If you would like to exchange an item, please contact us at support@aracointeriors.com. Exchanges are subject to product availability.

In some cases, the quickest option may be to return your original item for a refund and place a new order.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@aracointeriors.com.

If the order has already been dispatched, you may need to follow our returns process once the item has been delivered.

Statutory Rights

This policy does not affect your statutory rights.

If goods are faulty, not as described or not fit for purpose, you may have additional rights under UK consumer law.