Shipping policy
Shipping Policy
At Araco Interiors, we aim to deliver every order safely, efficiently and within the estimated delivery times shown below.
This Shipping Policy explains how delivery works, expected timeframes and what you should do when your order arrives.
Delivery Timeframes
Our standard delivery timeframes are:
Normal stocked items: 7–14 working days from order
Made-to-measure, customised or bespoke furniture: up to 12 weeks from order
Delivery times are estimates and may vary depending on product availability, supplier lead times, courier capacity, manufacturing times, location and other factors outside our control.
Where a product has a specific delivery estimate, this may be shown on the product page, at checkout or confirmed after your order has been placed.
Standard Delivery
For normal stocked items, we aim to deliver within 7–14 working days from the date your order is placed.
This may include lighting, home accessories, selected furniture and other standard products available from stock or supplier inventory.
Made-to-Measure, Customised and Bespoke Furniture
Made-to-measure, customised, bespoke and special-order furniture can take up to 12 weeks from the date of order.
This includes items made to your specification, customised fabric choices, special finishes, made-to-order sizes or products ordered specifically for you.
Because these items are produced or sourced especially for your order, delivery times may vary depending on manufacturing schedules, material availability and supplier lead times.
Delivery Areas
We currently deliver to UK addresses.
If you require delivery outside the UK, please contact us before placing your order so we can confirm whether delivery is available and provide a quotation where applicable.
Delivery Charges
Delivery charges, where applicable, will be shown at checkout before you complete your order.
Some items may qualify for free delivery. Larger, heavier, fragile or specialist items may require a separate delivery quotation or arranged courier service.
Large, Heavy or Fragile Items
Some furniture, lighting and fragile interiors products may require specialist handling or arranged delivery.
For larger items, our delivery partner may contact you to arrange a suitable delivery date.
You are responsible for ensuring that the item can safely fit through doors, hallways, staircases, lifts and into the intended room before placing your order.
Please check all dimensions carefully before ordering.
Delivery Access
Please ensure that the delivery address, contact details and access information provided are correct.
You should tell us in advance if there are any delivery restrictions, including:
Limited parking
Narrow roads
Stairs or no lift access
Restricted delivery hours
Gated access
Difficult room access
Upper-floor delivery requirements
If delivery cannot be completed due to incorrect information or access restrictions, additional delivery charges may apply.
Order Processing
Once your order has been placed, we will process it and confirm details where necessary.
If there are any delays or availability issues, we will contact you using the details provided at checkout.
Delivery Delays
While we aim to deliver within the estimated timeframes, delays can occasionally happen due to supplier availability, courier disruption, manufacturing delays, customs checks, adverse weather or other circumstances outside our control.
If your order is delayed, we will aim to keep you updated.
Receiving Your Delivery
Please inspect your order carefully when it arrives.
If possible, check the item and packaging before signing for delivery. If there is visible damage to the packaging, please note this with the courier and take photographs.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, photographs of the item, packaging and any visible damage.
Missed Deliveries
If you miss an arranged delivery, the courier may attempt redelivery or contact you to rearrange.
Additional charges may apply if a delivery fails due to no one being available, incorrect delivery details or access issues.
Split Deliveries
If your order contains multiple items, they may arrive separately depending on stock availability, supplier location or delivery method.
You will not usually be charged additional delivery fees for split deliveries unless otherwise agreed.
Contact Us
If you have any questions about delivery or need help with your order, please contact us:
Email: support@aracointeriors.com
Website: aracointeriors.com