Shipping policy
Shipping Policy
At Araco Interiors, we aim to deliver every order safely, efficiently and within the estimated delivery times shown below.
This Shipping Policy explains how delivery works, expected timeframes and what you should do when your order arrives.
Delivery Timeframes
Lead times run from the date your order is confirmed. They depend on the brand and on whether the piece is in stock or made to order. The lead time for each product is shown on its product page.
- Tommy Franks, in stock: delivered within 3–5 working days.
- Tommy Franks, made to order (including most sofas and larger upholstery): we confirm the lead time for your piece before or immediately after you order.
- Lladró: approximately 2 weeks (10–14 working days).
- Araco Lumière and CTO Lighting: made to order. The lead time is shown on each product page and confirmed after you order.
- Araco Atelier: made to order, approximately 8–12 weeks.
- Dôme Deco: made to order in Belgium, approximately 4 weeks. Larger upholstery may take longer; the lead time on the product page applies.
- Tala: dispatched direct by Tala. Tala delivery is charged and shown at checkout.
Delivery times are estimates and may vary depending on product availability, supplier lead times, courier capacity, manufacturing times, location and other factors outside our control.
If you have a deadline, contact sales@aracointeriors.com or call 020 4524 7265 before ordering.
Made-to-Order Furniture and Lighting
Made-to-order pieces include items produced in your chosen fabric, finish or size, or ordered specifically for you. Their lead time is shown on the product page and confirmed after you order.
Because these items are produced or sourced especially for your order, delivery times may vary depending on manufacturing schedules, material availability and supplier lead times.
Delivery Areas
We deliver throughout the UK.
Delivery outside the UK is quoted before payment. Request a delivery quote with your products, delivery country and postcode, and we will confirm availability, cost and timing before you decide to pay. A quote request does not place an order or take payment.
Delivery Charges
UK delivery is free on all orders with no minimum spend, except Tala, where delivery is charged and shown at checkout.
International delivery is quoted individually before payment and is not free.
Large, Heavy or Fragile Items
Some furniture, lighting and fragile interiors products may require specialist handling or arranged delivery.
For larger items, our delivery partner may contact you to arrange a suitable delivery date.
You are responsible for ensuring that the item can safely fit through doors, hallways, staircases, lifts and into the intended room before placing your order.
Please check all dimensions carefully before ordering.
Delivery Access
Please ensure that the delivery address, contact details and access information provided are correct.
You should tell us in advance if there are any delivery restrictions, including:
Limited parking
Narrow roads
Stairs or no lift access
Restricted delivery hours
Gated access
Difficult room access
Upper-floor delivery requirements
If delivery cannot be completed due to incorrect information or access restrictions, additional delivery charges may apply.
Order Processing
Once your order has been placed, we will process it and confirm details where necessary.
If there are any delays or availability issues, we will contact you using the details provided at checkout.
Delivery Delays
While we aim to deliver within the estimated timeframes, delays can occasionally happen due to supplier availability, courier disruption, manufacturing delays, customs checks, adverse weather or other circumstances outside our control.
If your order is delayed, we will aim to keep you updated.
Receiving Your Delivery
Please inspect your order carefully when it arrives.
If possible, check the item and packaging before signing for delivery. If there is visible damage to the packaging, please note this with the courier and take photographs.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, photographs of the item, packaging and any visible damage.
Missed Deliveries
If you miss an arranged delivery, the courier may attempt redelivery or contact you to rearrange.
Additional charges may apply if a delivery fails due to no one being available, incorrect delivery details or access issues.
Split Deliveries
If your order contains multiple items, they may arrive separately depending on stock availability, supplier location or delivery method.
You will not usually be charged additional delivery fees for split deliveries unless otherwise agreed.
Contact Us
If you have any questions about delivery or need help with your order, please contact us:
Email: sales@aracointeriors.com
Phone: 020 4524 7265
Website: aracointeriors.com