Terms of Service

This website is operated by Araco Interiors. Throughout the site, the terms “we”, “us” and “our” refer to Araco Interiors. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or place an order.

1. About Us

Araco Interiors is a luxury interiors retailer offering furniture, lighting and design-led home products for residential, hospitality and trade interiors.

Website: aracointeriors.com
Email: support@aracointeriors.com
Phone: 020 4524 7265

Registered Address:
Araco Interiors
128 City Road
London
EC1V 2NX
United Kingdom

2. Use of Our Website

By using this website, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.

You agree not to use our website for any unlawful purpose or in any way that may damage, disrupt or impair the website or our business.

We reserve the right to refuse service, cancel orders or restrict access to the website where we believe there has been misuse, fraud, abuse or breach of these Terms.

3. Product Information

We aim to ensure that product descriptions, images, pricing, dimensions, finishes, colours and availability are accurate and up to date.

However, product colours and finishes may appear slightly different depending on your screen settings, lighting conditions and device display. Natural materials, handmade finishes, fabric textures, stone, brass, glass, metal and wood may also vary from item to item.

All measurements are approximate unless stated otherwise.

We reserve the right to amend product information, correct errors, update availability or withdraw products at any time without prior notice.

4. Pricing and Payment

All prices are shown in GBP sterling unless otherwise stated.

Prices may include VAT where applicable. Delivery charges, if any, will be shown at checkout before you place your order.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted by us.

Payment must be made in full at the time of ordering unless otherwise agreed in writing.

We reserve the right to refuse or cancel an order where payment has not been authorised, where fraud is suspected, or where there has been an error in pricing or product information.

4A. Chargebacks and Payment Disputes

If you have any concern about an order, payment, delivery, product, return or refund, please contact Araco Interiors first so that we can review and resolve the matter promptly.

Email: support@aracointeriors.com
Phone: 020 4524 7265

By placing an order with Araco Interiors, you agree that you will not raise a chargeback, payment dispute or bank reversal without first giving us a reasonable opportunity to resolve the issue directly.

If a chargeback or payment dispute is raised without prior contact, or where the order has been correctly fulfilled in accordance with our Terms of Service, Shipping Policy and Return & Refund Policy, we reserve the right to provide all relevant order evidence to the payment provider, bank, card issuer or dispute resolution body.

This evidence may include, but is not limited to:

• Order confirmation

• Payment confirmation

• Delivery tracking

• Courier records

• Signed delivery evidence

• Customer correspondence

• Product descriptions

• Return records

• Refund records

• Photographic evidence

• Proof of fulfilment

Where a chargeback is found to be invalid, fraudulent, mistaken or inconsistent with the order evidence, we reserve the right to recover any unpaid amounts, chargeback fees, administration costs, collection costs and any other reasonable losses incurred as a result of the dispute.

This does not affect your statutory rights. If goods are faulty, not as described, not delivered, or not fit for purpose, you should contact us immediately and we will deal with the matter in accordance with UK consumer law and our Return & Refund Policy.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

An order is accepted once we confirm acceptance, begin processing the order, dispatch the goods, or otherwise confirm that the order will be fulfilled.

We reserve the right to refuse or cancel an order if:

• The product is unavailable

• There has been a pricing or product information error

• Payment has not been authorised

• We suspect fraud or misuse

• Delivery to your address is not possible

• The order cannot be fulfilled for any other reasonable reason

If we cancel an order after payment has been taken, we will refund you using your original payment method.

6. Delivery

Delivery times are estimates only and may vary depending on product type, supplier availability, courier services, manufacturing lead times, customs, material availability or other factors outside our control.

Normal stocked items are usually delivered within 7–14 working days from order.

Made-to-measure, customised, bespoke or special-order furniture may take up to 12 weeks from order.

Larger furniture, fragile lighting and specialist interiors products may require longer delivery times or arranged delivery appointments.

You are responsible for ensuring that the delivery address, access details and contact information provided are accurate.

For large or heavy items, you must ensure that the item can safely fit through doors, hallways, lifts, staircases and into the intended room. We are not responsible if an item cannot be delivered due to access restrictions.

If a delivery fails due to incorrect information, missed delivery appointment or access issues, additional delivery charges may apply.

7. Risk and Ownership

Risk in the goods passes to you once the goods have been delivered to the delivery address provided.

Ownership of the goods passes to you once we have received full payment for the order.

8. Returns and Refunds

We accept eligible returns within 30 days of delivery.

Return shipping is free for eligible returns. We do not charge restocking fees and we do not offer final sale items.

Returned items must be unused, undamaged, complete and, where possible, in their original packaging.

Refunds will be processed once returned goods have been received and inspected. Approved refunds will be issued to the original payment method.

Please see our Return & Refund Policy for full details.

9. Cancellation Rights

If you are a UK consumer buying online, you usually have the right to cancel most orders within 14 days of receiving the goods without giving a reason.

You must tell us clearly that you wish to cancel. You can do this by contacting us at support@aracointeriors.com.

After cancelling, goods must be returned in accordance with our returns process. Refunds will usually be processed within 14 days of receiving the returned goods.

Your statutory rights are not affected.

10. Damaged, Faulty or Incorrect Goods

Please inspect your order as soon as it is delivered.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at support@aracointeriors.com with your order number, photographs of the item, packaging and any visible damage.

We will review the issue and arrange an appropriate resolution, which may include repair, replacement, collection or refund.

Nothing in these Terms affects your statutory rights if goods are faulty, not as described or not fit for purpose.

11. Made-to-Order, Custom or Special Order Products

Some products may be made to order, customised, specially sourced or ordered specifically for you.

Where an item is made to your specification, personalised or clearly customised, cancellation and return rights may be limited unless the item is faulty, damaged, not as described or not fit for purpose.

This may include, but is not limited to:

• Made-to-measure furniture

• Custom fabric choices

• Bespoke finishes

• Special-order products

• Products manufactured or sourced specifically for your order

Where this applies, we will aim to make this clear on the relevant product page or before the order is confirmed.

12. Trade Customers

Where you purchase as a business, trade customer, interior designer, developer, hotelier, architect or other commercial buyer, additional trade terms may apply.

Unless otherwise agreed in writing, trade orders are subject to these Terms.

Business customers are responsible for ensuring that products are suitable for their intended project, site, specification and installation requirements.

13. Product Suitability and Installation

You are responsible for checking product dimensions, suitability, compatibility and installation requirements before placing an order.

Lighting and electrical products should be installed by a suitably qualified professional.

Furniture should be assembled, handled and positioned in accordance with the manufacturer’s instructions where provided.

We are not responsible for damage, loss, injury or additional costs caused by incorrect installation, unsuitable use, failure to follow instructions, or modification of products.

14. Promotions and Discount Codes

Promotional offers, discount codes and sale pricing may be changed, withdrawn or refused at any time.

Discount codes cannot usually be applied retrospectively to orders already placed.

Only one discount code may be used per order unless otherwise stated.

Promotions may be subject to availability, minimum order values, product exclusions or expiry dates.

15. Intellectual Property

All content on this website, including text, images, branding, logos, graphics, product copy, layouts and designs, belongs to Araco Interiors or our licensors and suppliers.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our written permission.

16. Third-Party Products, Links and Services

We may sell products supplied by third-party brands, suppliers or partners.

We may also provide links to third-party websites or services. We are not responsible for the content, policies or practices of third-party websites.

Third-party trademarks, brand names and product imagery remain the property of their respective owners.

17. Limitation of Liability

We are not liable for indirect, incidental or consequential losses, including loss of profit, loss of business, loss of opportunity, project delays or installation costs, except where liability cannot be excluded by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

18. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

This may include supplier delays, courier disruption, strikes, extreme weather, customs delays, manufacturing issues, material shortages, accidents, fire, flood, war, civil unrest, pandemics, government restrictions or other circumstances beyond our reasonable control.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

20. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Your continued use of the website after changes are published means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

22. Contact Us

If you have any questions about these Terms, please contact us:

Araco Interiors
128 City Road
London
EC1V 2NX
United Kingdom

Email: support@aracointeriors.com
Phone: 020 4524 7265
Website: aracointeriors.com