FAQs

Frequently Asked Questions

About Araco Interiors

Is Araco Interiors a BIID Industry Partner?

Yes. Araco Interiors is an Industry Partner of the British Institute of Interior Design (BIID) — the UK's chartered professional body for interior designers. Industry Partner is the BIID's supplier category, for firms that support the design profession with products and specification services. BIID-registered designers are welcome to apply for our trade account programme.

Where are you based?

Araco Interiors is based in London at 128 City Road, London, EC1V 2NX. We ship luxury furniture and lighting across the UK and internationally to Europe, the United States, the Middle East and Asia Pacific.

Delivery (UK)

Is UK delivery free?

Yes — free UK delivery with no minimum spend. This covers UK orders from a table lamp to a made-to-order sofa. Tala is the exception: Tala delivery charges apply and are shown at checkout.

Does the free delivery offer apply to made-to-order pieces?

Yes. Orders qualify for free UK delivery regardless of when the item is dispatched, so made-to-order Araco Atelier and CTO Lighting pieces with longer lead times still qualify.

How long does UK delivery take?

In-stock Tommy Franks pieces are delivered within 3–5 working days. Lladró arrives in approximately 2 weeks. CTO Lighting is handcrafted to order at approximately 5 to 7 weeks. Araco Lumière is made to order at approximately 6 to 8 weeks. Araco Atelier furniture is made to order at approximately 8 to 12 weeks. Lead times are noted on each product page. For urgent orders, please contact us before purchasing.

Do you offer white-glove delivery?

Yes. All large furniture orders are delivered by our specialist two-person team, including room-of-choice positioning, unpacking and packaging removal.

International Shipping

Do you ship internationally?

Yes. Araco Interiors ships across Europe, and to Switzerland, Norway, the United Arab Emirates, Israel, the United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Japan, South Korea and Malaysia. See our full Delivery Information page for rates and zones.

Does the free delivery offer apply internationally?

No. Free delivery applies to UK delivery only. All non-UK delivery requires a quote before payment.

How much does international delivery cost?

All non-UK shipments, including furniture, lighting and accessories, are quoted individually. Request a delivery quote before paying. Include your product choices, quantities, country and full delivery address. We will confirm availability, shipping cost and estimated timing before you decide to proceed.

What currencies do you accept?

Araco Interiors accepts orders in multiple currencies. Our store automatically displays prices in the currency relevant to your region:

  • GBP (£) — United Kingdom
  • EUR (€) — Europe
  • USD ($) — United States and Canada
  • AED (د.إ) — Middle East
  • AUD (AU$) — Australia and Asia Pacific

Are there import duties on international orders?

Import duties and taxes may apply on orders delivered outside the UK, depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or delivery charges.

Products

Can I order fabric or finish samples?

Yes, for Araco Atelier furniture pieces we can arrange material samples in all 10 bouclé colourways. Please contact us to request samples.

Is your alabaster lighting real stone?

Yes. Every alabaster piece from Araco Lumière and CTO Lighting is cut from genuine natural alabaster, so veining and tone vary between pieces. We do not sell alabaster-effect or resin imitations.

Trade

Do you offer trade pricing?

Yes. We offer trade pricing for interior designers, architects, developers, hotels and show home specialists. Please visit our Trade & Projects page or email trade@aracointeriors.com to apply.

Are you a BIID Industry Partner supplier?

Yes. Araco Interiors is an Industry Partner of the British Institute of Interior Design (BIID). BIID-registered designers can apply for our trade account and will receive dedicated pricing, specification support and project coordination.

Discount Codes

What discount codes are currently available?

  • Tommy Franks — 10% off already applied in the price shown (no code necessary)
  • ATELIER10 — 10% off Araco Atelier
  • LUMIERE10 — 10% off Araco Lumière
  • RADIANT10 — 10% off the Radiant Collection
  • LLADRO10 — 10% off Lladró
  • DOME10 — 10% off Dôme Deco

CTO Lighting is not included in our public offers — trade pricing is available instead. Codes cannot be combined, and one code applies per order. Trade pricing is separate and is not applied automatically at checkout. See our Offers page for full details.

Returns

Can I return an item?

Eligible items can be returned within 30 days in original condition and packaging. Free returns, no restocking fee. Made-to-order pieces cannot be returned once production has started.

Contact

Phone: 020 4524 7265
Email: sales@aracointeriors.com
Trade: trade@aracointeriors.com